Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all paid subscription plans purchased on BrahmanRishta, including Gold and Platinum memberships. By purchasing a subscription, you agree to the terms outlined below, in addition to our Terms of Service.

BrahmanRishta currently offers the following membership tiers:

Detailed feature comparisons for each plan are available on our Premium Membership page.

We offer a 7-day money-back guarantee on new Gold and Platinum subscriptions, subject to the following conditions:

• The refund request must be made within 7 calendar days of the original purchase date.
• You must not have used any premium features unlocked by the subscription — including viewing member contact details, sending unlimited interests, premium messaging, Kundali matching reports, or Relationship Manager services.
• The subscription must not have been purchased during a promotional offer that explicitly states "non-refundable".
• Only one refund per member/household is permitted across the lifetime of their account.

If these conditions are met, you are eligible for a full refund of the subscription amount paid.

Refunds will not be granted in the following cases:

• The 7-day refund window has expired.
• You have already used one or more premium features (e.g., viewed a member's contact details, sent interests beyond the free limit, accessed Kundali compatibility reports, or had a session with a Relationship Manager).
• Your account was suspended or terminated due to a violation of our Terms of Service (e.g., fake profile, harassment, fraud).
• Partial refunds for early cancellation of an active subscription term are not provided — your premium access will simply continue until the end of the current billing period.
• Renewal charges that were not cancelled before the auto-renewal date, where prior notice of renewal was provided as required.

You can cancel auto-renewal for your subscription at any time. Cancelling auto-renewal does not cancel your current active subscription immediately — you will continue to enjoy premium features until the end of your current billing cycle, after which your account will revert to the Free plan.

To turn off auto-renewal:

1. Log in to your BrahmanRishta account.
2. Go to Settings → Subscription.
3. Select Manage Auto-Renewal and toggle it off.
4. You will receive a confirmation email once auto-renewal has been disabled.

Once a refund request is approved, the amount will be credited back to your original payment method (UPI, debit/credit card, net banking, or wallet) within 7–10 business days, depending on your bank or payment provider's processing timelines. You will receive an email confirmation once the refund has been initiated.

To request a refund or cancellation, please reach out via either of the following channels:

• Email us at support@brahmanrishta.com with your registered email/mobile number, payment transaction ID, and reason for the refund request.
• Raise a support ticket through Contact Us or from Settings → Help & Support → Raise a Ticket.

Our support team will review your request and respond within 2–3 business days with the outcome.

For any questions about this policy, contact: